Support
We're a Melbourne-based team and we answer every message. Choose whichever channel suits:
- General support: support@park-patch.com — responses within one business day.
- Urgent booking problems (blocked space, can't access a booked space): use Report an issue inside your active booking in the app for the fastest response, or email support with "URGENT" and your booking reference.
- Privacy & data requests: privacy@park-patch.com
- Legal: legal@park-patch.com
Common questions
- How do refunds work? See Refunds & Cancellations.
- How do I delete my account? More → Settings → Delete Account in the app, or see this page.
- Someone is parked in my booked space. Open your booking and tap Report an issue — you'll get a full refund and we'll try to relocate you nearby.
- How do host payouts work? Earnings are released after each completed booking and paid to your bank account via Stripe.
Postal
ParkPatch · Melbourne, Victoria, Australia